Customer Help
Need Help? We're Here for You!
If you have questions about your order, account, listing, payment, shipping, returns, or any other matter, please complete the form below and our support team will respond as soon as possible.
If you have questions about your order, account, listing, payment, shipping, returns, or any other matter, please complete the form below and our support team will respond as soon as possible.
Common purchase queries answered
Orders and Shipping
Orders within the UAE are typically delivered within 1–3 business days, depending on your location. Some areas may receive delivery the next day, while remote locations may require additional time.
Click on the My Account button and follow the registration instructions. If you need assistance, you can contact us through the WhatsApp chat icon available on every page of our website.
You Can Easily Update Through Your Accounts Settings or You Can Add Alternative Address Before Checkout
You Can Contact Through Our WhatsApp
No. We do not store your credit card information on our servers. All payments are processed securely through trusted payment gateways that comply with industry security standards.
All prices displayed on our website are subject to applicable UAE taxes and regulations. Any taxes or fees will be clearly shown during the checkout process before payment is completed.
Currently, we primarily serve customers within the UAE. For international shipping inquiries, please contact our support team via WhatsApp or email, and we will advise you on available shipping options.
f you order multiple items, we will make every effort to ship them together. However, depending on product availability, item location, or packaging requirements, some orders may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
We want you to be satisfied with your purchase. If an item arrives significantly different from its description, please contact us within 7 days of delivery. Return eligibility may vary depending on the item type, seller, and condition. Please review the listing details or contact customer support for assistance.
We apologize for the inconvenience. Please contact our customer support team within 48 hours of receiving your order and provide photos of the item received. We will investigate and arrange a suitable resolution as quickly as possible.
If your order arrives damaged, please contact us immediately and provide clear photographs of the item, packaging, and shipping label. Our team will review the case and work with you to provide a replacement, refund, or other appropriate solution.
Once your return request has been approved, our customer support team will provide the correct return address and instructions. Please do not ship any item back without prior authorization
You can contact our support team through:
- WhatsApp Chat
- Contact Form on 101Deals.ae
- Email Support
Our team is available to assist with orders, listings, payments, shipping, and general inquiries.
Please contact us immediately if you notice an error in your shipping address. If the order has not yet been dispatched, we will do our best to update the address. Once an order has shipped, address changes may no longer be possible.
Orders may be modified or cancelled before they are processed and shipped. Please contact customer support as soon as possible. Once an order has been dispatched, cancellation may not be available.
Availability varies by seller and product. If an item is sold out, you may contact us to inquire about future availability, similar items, or restocking opportunities.